![]() Not because it was horrible, but because the nearby Hyatt is simply superior in nearly every way. It was fun to have a “staycation” at LAX (something I’ve done with Augustine before), but I will never return to this hotel if I can help it. If you need any last-minute LA souvenirs, the gift shop will charge you an arm and a leg for them. The gym included cardio and strength training equipment and was not empty but also not crowded.Ī business center near the bar include two computers and a printer, but the printer was out of toner… Heidi and I took turns going downstairs to workout while the other kept the kids occupied. □Īn outdoor pool was closed due to the rain. ![]() Starbucksįor those who don’t appreciate good coffee, there is a Starbucks I the lobby. Waiting 45-minutes for a table demonstrates a great deal of inefficiency, but the empty tables made sense considering the lack of staff. Service was well-intentioned, but also incredibly slow. Augustine chose the buffet (a very basic buffet with eggs, bacon, sausage, oatmeal, cereal, bread, and pancakes) while Heidi and I ordered an omelet and berries off the menu. The restaurant was not full, but we ended up waiting 45 minutes for a table. My voucher did not include a tip, so we left a cash tip at the table. It seems that hotel restaurants are chronically understaffed. Service was not great, though not because the waiter was hostile but because he was working far too many tables. I thought the food was of low quality (the salmon was just not great Augustine’s chicken was full of gristle), but at least we filled up and did not have to go out in the rain.Īt least Claire Marie enjoyed her dinner… I had chicken tacos (far too much sour cream), Heidi had a salad with salmon, Augustine had an Asian-inspired chicken and rice dish, and Claire Marie had pasta with ratouttile. Using our meal vouchers, we had both dinner and breakfast at the hotel. Shower toiletries were in bulk containers from Gilchrest & Soames.Īugustine created a “to-do” list for us. The bathroom was also refurbished, with the bathtub replaced with a walk-in shower. Plugs in Sheraton Gateway LAX guest rooms included USB-A charging ports Power outlets were plentiful, the internet functioned well, and I appreciated the sitting area which allowed all of us to sit together in our room. Unlike the common areas, the rooms appeared updated and were quite comfortable. There was a horrible wait for elevators.Īs an aside, I was a Marriott Platinum member at the time, but because we were staying on an Air France vouchers I was told that my elite benefits would not be recognized (therefore, no lounge access). The hotel has seen better days and I thought the common areas on the guest room levels looked particularly dated. Heidi and I were assigned a room with a queen bed while the kids each had their own double bed. We actually could have each and our own room, but we opted for just two rooms with an adjoining door. What a waste of time and resources…why not just allocate the dining credit to my room and let me charge against it? I did ask this and the agent explained, “We do think the old way here.” Clearly. It was also a very busy time and the lobby was full of people.Ĭomically, while checking in it took the agent several minutes to fill out 12 meal vouchers cards (four for dinner, four for breakfast, four for lunch). Like a parking lot, it took 20 minutes to get to the hotel…less than a mile away. We sat in horrid evening traffic going around the horseshoe at LAX and to the hotel. We then took a shuttle to the hotel (we had to wait about 12 minutes), arriving about 7:00pm. Sheraton Gateway Los Angeles Hotel (LAX) ReviewĪfter our Air France flight cancelled, the station manager wrote out an old-school hotel voucher for us: Sheraton Gateway Los Angeles Hotel (LAX) Review.
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